TERMS AND CONDITIONS
General terms and conditions.
We attempt to package our products as securely as possible before delivery, items are individually wrapped and packed in cardboard boxes which, in turn, are packed into cartons.
Our lead time is product dependant, but normally ranges from 2-3 weeks (baskets, ceramics, art) to 3-4 weeks (furniture), however, urgent orders can be negotiated dependant on stock levels. Note. during the Christmas season, lead time may increase with 2 weeks as the factory closes for 2 weeks for Christmas and New Years.
Specialist trade prices can be quoted, given that trade specialists sign up and qualify here.
When the order is placed over email, a 50% deposit is required before production can begin. The balance must be paid in full before we dispatch any products.
Delivery costs (anywhere in South Africa) will be quoted when an order enquiry is received, this is dependant on where in South Africa the delivery is due and also dependant on the product's weight and/or volume.
For international customers, we can deliver to your designated shipper in Cape Town. Risk and responsibility for the product is transferred at the moment of delivery to the designated shipper. We can refer you to shippers if need be.
Risk and responsibility is transferred at the moment of delivery to a customer's delivery address (local).
As soon as your order has been completed and full payment has been received you will be notified. Your order will arrive within 48 hours from the date of dispatch (local customers). We ask that you check your order and sign the delivery note to confirm that you have received the correct product/s as ordered and that the product/s is/are free of defects.
We provide a 3 year manufacturing warranty after the date of delivery. If you have an enquiry in this regard please send an email to firstname.lastname@example.org together with photos of the defective product and specifics of the defect. This warranty does not apply to baskets, art or ceramics.
In the case of local purchases, we will collect the product from you at our own cost and we reserve the right to examine the product to determine whether said defect is valid or within reason.
In the case that it is found that the product is defective, HUIJS will either replace or repair the defective product or refund the purchase price plus shipping paid at the time of delivery.
If it is found that the product is not defective and/or violates any conditions stated in the warranty, you will unfortunately be held liable for the cost incurred to transport the product for inspection.
If it is found that the product is not defective, we can gladly quote to repair your product. This quote will include the repair work as well as delivery back to you.
If any defects are noticed during delivery it is your responsibility not to sign the delivery note and to contact us at +27823393900 or have the delivery company contact us with details.
The Warranty Period to repair / replace any defective or damaged goods is 3 (three) to 6 (six) months. This does not apply to ordinary wear and tear. This does not apply to ceramics.
If you are not happy with your purchase you may return it within 30 days after the date of delivery. Please contact us at email@example.com.
Products must be in the exact condition as purchased to qualify for a refund. We reserve the right to refuse a refund if the product is not deemed in good order, or violates the product terms and conditions after inspection.
HUIJS will not be held responsible for the delivery cost of a returned product and will only refund the purchase price (excl. original delivery cost) once the product has been received by us and inspected. HUJIS will only be held liable for the delivery cost if the product is found to be defective under the terms stated above under "Defective products".
Normal wear and tear will unfortunately not be accepted.
Cancellation of orders.
You are entitled to cancel any order within 5 working days after placement of the order over email. If the 50% deposit or full payment has been made, we will refund it within 7 working days. Please email us at firstname.lastname@example.org with full details of your order and clearly stating that you want to cancel the order.
Bespoke design service.
For all products that form part of our bespoke design service, we require a 50% deposit, a further 40% deposit prior to delivery and 10% after the product delivery note has been signed and the client is satisfied.